Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to First Class TVs within 30 days of the purchase date, subject to the conditions and exclusions below.
You may initiate a return or exchange online, by phone or Live Chat.
1) Email us your order number, reason for return, and condition of the item (pictures of problem if applicable)
Get authorization to return your item by our claims department
2) Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won’t get damaged.
3) Ship Your Item with Return Label provided by us if applicable
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Please read conditions below. If all conditions are not met, First Class reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. First Class can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
First Class is not responsible for personal data or items left in
returned merchandise. First class is not responsible for any
consequential or incidental damage resulting from the sale or use of any
merchandise bought from us. We are responsible for the monetary value
of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.