Shipping Policy

US Postal Service (USA only)

Only USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up. Delivery times vary by destination and are not guaranteed. Tracking of packages may be accompanied by some limitations.

Truck / Air Freight (USA only)

Overweight and/or oversized items (example: TVs larger than 49") can only be shipped via common carrier. Please allow 6-14 business days for delivery to the 48 contiguous states. Shipping is free for all shipments within the continental U.S. and some items may be subject to additional insurance costs if required by the carrier depending on Value, location, weight, dimensions of the shipment. The customer will be informed of any additional charges before the item is shipped and before the payment is captured.

In-Home Delivery (USA only)

Want your large bulky purchase carried inside your home or business? Our in-home delivery team will carry your items over the doorstep. Please call our Sales Department at 800.583.9391 to make arrangements. Available for ground floor only. Does not include uncrating or assembly.

White Glove Delivery (USA only)

Avoid the hassle of setting up your LCD/OLED entertainment center with White Glove delivery service, available for TVs 55" and larger, as well as select bulky items. Trained delivery professionals will carry your TV into any accessible room of your home, uncrate your purchase, plug in when necessary (to confirm it's operational) and dispose of any packaging.

Your local team will contact you to arrange a convenient appointment. White Glove delivery is available across the USA.

White Glove delivery does not include installation. Additionally, some flat-panel TVs include a pedestal stand that requires assembly by the customer—not the delivery crew.

Assembly & Installation (USA only)

Want us to take installation off your hands? From simple hookups to full home-theater systems, we can do that! Call 800.583.9391 or email Support@FirstClassTVs.com to make arrangements.



Cancellation/Refund Policy

You may cancel a purchase at any time. If the item has already shipped you may be subject to a 20% restocking fee and shipping costs as well. We have a 30 day return policy in place for any problems you may have with the product. If there is physical damage to the item it must be reported within 72 hours of receiving the product.